UPDATE (1/24/24 7:00 am):
The repairs on the main breaks which occurred on Tuesday affecting the Lookout Valley and St. Elmo areas have been completed and water has been restored throughout the night.
A few streets on higher elevations could still experience low water pressure this morning but this is temporary.
If impacted customers experience discolored water from air, they should run a COLD tap for a few minutes until it runs clear.
Tennessee American Water wanted to thank residents for their understanding, while they safely completed the repairs.
PREVIOUS STORY (1/23/24 5:44pm):
Tennessee American Water is now projecting repairs to be completed by 10:00 pm.
PREVIOUS STORY (1/23/24 9:51 am):
In a statement to Local 3 News, Tennessee American Water confirmed two water line breaks, telling us over 3,700 area residents are still being impacted since this morning.
"When temperatures swing widely from freezing to warmer in a short period of time, additional main breaks are anticipated. We currently have two main breaks that serve our pump station and water tanks that serve our customers in Lookout Valley and St. Elmo areas. Customers in the impacted area may be experiencing low to no water pressure. We sent an alert to over 3700 customers in the impacted area this morning which includes a map of the area.
We are working safely and as quickly as possible to complete the repairs which we anticipate being completed early this evening. Once repaired, it will take additional time for water service to be completely restored as we will need to turn valves back on, run fire hydrants to relieve air that has built up, and refill the impacted water tanks.
We appreciate customers’ patience as we work to resolve the issue."
Stay with the Local 3 News app for updates.
PREVIOUS STORY (1/23/24):
Residents in the Tiftonia/Lookout Valley area, parts of Lookout Mountain, and St. Elmo are currently facing water disruptions due to a large water line break on Tuesday morning.
The Tennessee American Water Company has issued an urgent notification, stating that repairs are expected to be completed later today, by 6:00 PM.
According to Tennessee American Water, the main line break is located on South Scenic Highway in Chattanooga.
Customers in the affected area may experience discolored or cloudy water, low water pressure, or no water at all. Once the repairs are completed and water service is restored, residents may still experience discolored water. In this case, it is advised to run cold water taps for 3-5 minutes until the water runs clear.
Landlords with water service under their name are encouraged to inform their tenants about the impact to their water service.
The Tennessee American Water Company is reminding customers to prioritize safety and not approach crews while they work.
For more information and updates on the affected area, customers can visit Tennesseeamwater.com and click on 'Alerts'. The company apologizes for the inconvenience and thanks residents for their patience and understanding as they work to resolve the issue.
